Shipment & Delivery
1. General Information
a. Product Availability: All orders are contingent upon product availability. If an item is in stock, it will be shipped promptly. In the case of out-of-stock items, the shipping timeline depends on product nature and quantity. An estimated shipping date will be provided to you after a successful order placement.
2. Delivery Location
a. Worldwide Shipping: Our products are shipped globally from Kathmandu, Nepal.
3. Delivery Time
a. Shipping Options: Delivery dates vary based on the selected shipping method and delivery location.
b. Express Shipping: Delivery within 3-5 working days.
c. Regular Shipping: Delivery within 7-9 working days.
d. Note: Delivery time is calculated from the shipping date, not the order date. In exceptional circumstances, you will be notified via email.
4. Delivery Instructions
a. Custom Instructions: If you have specific delivery instructions or requirements, please provide them during the checkout process.
5. Shipping Costs
a. Calculation Method: Shipping charges are determined by the weight of your order and the selected delivery method.
6. Damaged Items in Transport
a. Reporting Damages: If you receive a package that appears to be damaged during transit, please promptly contact us at sapkotacraft@gmail.com .
7. Custom Fees and Taxes
a. Customer Responsibility: We do not handle customs fees or taxes, and these charges are not included in your order. Customers are responsible for covering any customs fees or taxes associated with their order.
8. Questions
Contact Information: For any inquiries regarding delivery, shipment, or your order, please reach out to us at sapkotacraft@gmail.com . Please communicate in the English language for prompt assistance.